Refund Guidelines

The refund guidelines are applicable to your purchase of a material or product offered by via the website (commonly referred to as „Product“). In case you have to send back a defective or damaged product, you can send the product back to the company within thirty (30) days in order to apply for a refund, as long as the following general business terms are complied with:

Prior to sending the item back, you should contact us via email at

You will be responsible to pay for the return postal charges. All returns must be accompanied by a tracking code. We will not issues a refund if it is a non-registered return without a tracking code.

Products need to be sent back to us unopened and in their original package in order to be refunded. does not reimburse the delivery costs for the return of the goods.

Packages that are sent back with insufficient postal charges will not be accepted.

Products need to be sent back in their original state and received by We do not accept products that were damaged during the return of the goods. Thus, please note that you should package the product well and possibly secure the delivery.

There is no refund/reimbursement/ replacement for outlet goods or reduced goods.

In case products were initially purchased with gift vouchers, your refund will be paid in the form of a gift voucher.

The refund guidelines only apply to products and not to memberships, registrations or subscriptions to online services.

Cancellation Conditions

Users can cancel their orders immediately (before shipment) with a written notice: (a) via E-mail to